I never developed such hostility towards a hotel in 20 years of traveling. I hope you can avoid what I had to gone through. Here, hospitality is scarce and service none. You deserve better accommodations elsewhere.
1. 30+mins check in. Granted, long lanes are typical during peak hours, but queue moves especially slow here due to 1) only two front desk staffs 2) they have to explain the $89.95 mandatory guest package + 18% recovery fee.
2. Guest call rarely answered
I have to phone multiple times to get hold of someone. Front desk rarely answer the call. Oh they don’t have coffee machine(can’t speak for other rooms) because in-room coffee service is included in the mandatory guest package. Ironically, how to get your coffee service if no one is answering the phone?
3. Breakfast buffet is good, but made-to-order breakfast is horrible. (Buffet only weekend?)
For the latter, after sitting myself, as the sign posts, I waited 15 mins before a waitress came and asked what do I want to order. BUT, I was never given the menu. “Can I order anything?” so I asked, naïvely. The waitress sighed and handed me the menu.
With hope I ordered the American breakfast, with hash brown and fruit cup on the side. Hope dimmed after overhearing the couple by the window received foods bearing little resemblance of what they’ve ordered. After reading 40 pages of Stephen King, couple news articles and overnight unread email, I could be patient no more. Where’s ma food??
Clock hit 10:00 a waitress appeared from behind the scene and immediately she shut the front door and closed the curtain. Show’s over - at least they were quick when call it a day.
Where’s ma food??
Finally a gentlemen noticed and asked what did I order. “American breakfast, hash browns and fruit cup on the side.” - Thank you. He returned almost immediately with the American breakfast with missing sausages(the ones at the buffet have a mild apple taste which was good) - hash browns have apparently taken its spot - and no fruit cup. I quickly went through half the omelette with already solidified cheese in it and rushed out.
This review is not about getting compensated or sorting things out with the hotel, but to help my fellow travelers avoid a hospitality desert.
MIKEMICE
與好友旅遊
標準雙人房
入住於2025年04月
4.2
很好
評價於:2025年05月01日
I love it
訪客用戶
獨自出遊
標準特大床房
入住於2025年03月
4.5
很好
評價於:2025年03月31日
Clean rooms, but very basic. No kettle in the room. The location is great
I never developed such hostility towards a hotel in 20 years of traveling. I hope you can avoid what I had to gone through. Here, hospitality is scarce and service none. You deserve better accommodations elsewhere.
1. 30+mins check in. Granted, long lanes are typical during peak hours, but queue moves especially slow here due to 1) only two front desk staffs 2) they have to explain the $89.95 mandatory guest package + 18% recovery fee.
2. Guest call rarely answered
I have to phone multiple times to get hold of someone. Front desk rarely answer the call. Oh they don’t have coffee machine(can’t speak for other rooms) because in-room coffee service is included in the mandatory guest package. Ironically, how to get your coffee service if no one is answering the phone?
3. Breakfast buffet is good, but made-to-order breakfast is horrible. (Buffet only weekend?)
For the latter, after sitting myself, as the sign posts, I waited 15 mins before a waitress came and asked what do I want to order. BUT, I was never given the menu. “Can I order anything?” so I asked, naïvely. The waitress sighed and handed me the menu.
With hope I ordered the American breakfast, with hash brown and fruit cup on the side. Hope dimmed after overhearing the couple by the window received foods bearing little resemblance of what they’ve ordered. After reading 40 pages of Stephen King, couple news articles and overnight unread email, I could be patient no more. Where’s ma food??
Clock hit 10:00 a waitress appeared from behind the scene and immediately she shut the front door and closed the curtain. Show’s over - at least they were quick when call it a day.
Where’s ma food??
Finally a gentlemen noticed and asked what did I order. “American breakfast, hash browns and fruit cup on the side.” - Thank you. He returned almost immediately with the American breakfast with missing sausages(the ones at the buffet have a mild apple taste which was good) - hash browns have apparently taken its spot - and no fruit cup. I quickly went through half the omelette with already solidified cheese in it and rushed out.
This review is not about getting compensated or sorting things out with the hotel, but to help my fellow travelers avoid a hospitality desert.
MIKEMICE
與好友旅遊 標準雙人房
入住於2025年04月
4.2
很好
評價於:2025年05月01日
I love it
訪客用戶
獨自出遊 標準特大床房
入住於2025年03月
4.5
很好
評價於:2025年03月31日
Clean rooms, but very basic. No kettle in the room. The location is great
芝加哥酒店精選大使金海岸
(The Chicago Hotel Collection - Ambassador Gold Coast)附近飯店推薦
SweetieVV
家庭出遊
入住於2024年08月
訪客用戶
商務出差
入住於2023年11月
訪客用戶
獨自出遊
標準洋房
入住於2025年04月
Shijianlvxingjia
商務出差
入住於2023年12月
KUANGHSING
商務出差
入住於2024年03月
Darkness@Ä
商務出差
入住於2025年03月
訪客用戶
家庭出遊
入住於2023年08月
訪客用戶
商務出差
標準特大床房
入住於2025年04月
MIKEMICE
與好友旅遊
標準雙人房
入住於2025年04月
訪客用戶
獨自出遊
標準特大床房
入住於2025年03月
SweetieVV
家庭出遊
入住於2024年08月
訪客用戶
商務出差
入住於2023年11月
訪客用戶
獨自出遊 標準洋房
入住於2025年04月
Shijianlvxingjia
商務出差
入住於2023年12月
KUANGHSING
商務出差
入住於2024年03月
Darkness@Ä
商務出差
入住於2025年03月
訪客用戶
家庭出遊
入住於2023年08月
訪客用戶
商務出差 標準特大床房
入住於2025年04月
MIKEMICE
與好友旅遊 標準雙人房
入住於2025年04月
訪客用戶
獨自出遊 標準特大床房
入住於2025年03月